Practice manager mentorship

[You may download all the contents as a PDF here...] 

Mentorship notes for Practice Managers

Want to develop your practice management skills?  Consider our Health Care Management MSc. Details can be found online, at http://www.surrey.ac.uk/postgraduate/taught/healthcaremanagement/

Please click on an item:

1. Tuckman’s Small group development theory
2. The urgency/importance matrix – Focus on good time management
3. Hawthorne effect – Observation improves productivity
4. PRINCE 2 Project Management
5. Theory of attribution
6. Lean - Toyota Production System - Motorola and Six Sigma - Lean Six Sigma
7. Seligman's learned helplessness theory - for understanding how some people react